Due to the nature of our online shop system, we are unable to accept any changes to your order after it has been confirmed (such as quantity changes, partial cancellations, changes to color and design, changes to delivery date and time, shipping address, or payment method). Please note that we are also unable to accept additional orders for orders that have already been processed.

Once an order has been placed on our online shop, it is based on the customer's clear intention, and therefore is not subject to the cancellation (cooling off) system. Thank you for your understanding.

Please note that we cannot accommodate separate orders, orders for products that require different storage temperatures, orders with different payment methods, or orders with different order confirmation dates.

Our online store offers a gift wrapping service.

You can select it from the product page. *Please note that we may not be able to accommodate some products.

You can download it from the email (subject: order confirmation email) sent to you after placing your order.

We accept the following payment methods:

・Credit card・PayPay

・PayPal

・LINE Pay

・Rakuten Pay

・AmazonPay
・Convenience store payment ・Bank transfer

*Please note that we do not accept cash on delivery.

.The types of credit cards accepted are VISA / MASTER / AMEX / JCB.

● Credit card (VISA/MasterCard/AMEX/JCB)

If you choose to pay in full, there is no fee.

Regarding fees and interest rates for revolving payments and installment payments,

Please contact each card company directly.

● AmazonPay

If you choose to pay in full, there is no fee.

You will be responsible for any monthly fees associated with using installment payments.

In addition, fees may vary depending on the card company, so please contact your card company for more information.

● Rakuten Pay

There is no fee.

● Paidy next month payment

Depending on your payment method, a fee will be charged for each monthly payment (billing).

For convenience store payments, please check here . For bank transfers, the customer will be responsible for the transfer fee. For direct debit, there is no payment fee.

● PayPay

There is no fee.

● PayPal

There is no fee.

● If you choose to pay by credit card

Automatic card authorization is performed in real time when you place an order, so there is no payment deadline.

Please check the closing date and payment date of each credit card company for the withdrawal date.

● If you choose AmazonPay

When you place an order, automatic card authentication is performed in real time.

There is no payment deadline.

Please check the closing date and payment date of each credit card company for the withdrawal date.

If you choose Rakuten Pay

Since authentication is performed in real time when you place an order, there is no payment deadline. Please check the closing date and payment date of each credit card company for the withdrawal date.

● If you choose PayPay

Since authentication is performed in real time when you place an order, there is no payment deadline. Please check the closing date and payment date of each credit card company for the withdrawal date.

● If you choose PayPal

When you place an order, automatic card authentication is performed in real time, so there is no payment deadline. Please check the closing date and payment date of your credit card company for the withdrawal date.

If you choose to pay at a convenience store

Payment is due 14 days after the date of order acceptance.

If you choose bank transfer :

Please make payment within 10 days of placing your order. If we are unable to receive your payment, your order will be cancelled.

It depends on the product (business), such as Yamato Transport, Sagawa Express, or Yu-Pack.

The product price is included in the shipping cost for "products with free shipping" and "Hometown tax return gifts."

Shipping fees for products with separate shipping charges vary depending on product size and region, so please check the order screen.

The "package inquiry number" is included in the "shipping completion notification email" sent from our online shop when the product is shipped. Please refer to the above email and check the "package inquiry system" of each shipping company.

Depending on the weather and road conditions, delivery may be delayed.

Please refer to the tracking number in the "Shipping Completion Notification Email" that we will send you when your order is shipped.

Please use the "Baggage Inquiry System" of each transport company here.

It may take several hours to a day for the invoice number to be updated.

If you are not at home, the delivery company will leave a "delivery notice." We apologize for the inconvenience, but we ask that you contact the delivery company directly using the contact information provided.

You can specify the delivery date and time on the card page. If no date and time is specified, we will deliver the item as soon as possible.

If you would like to specify a delivery date and time after the item has been shipped, we will send you a [Shipping Complete] email with the tracking number and other information along with a link to contact us. Then, please use this email to contact the shipping company directly to specify a delivery date and time.

We apologize for any inconvenience this may cause and thank you for your understanding.

Normally, your order will be shipped 5 to 7 business days after payment is confirmed.

This may vary depending on the product's stock status, etc.

*Some products may take 10 or more business days to ship. Please check the product page.

*Please note that if you order to a remote island or before or after a period when shipping is not possible, such as the New Year holidays or Golden Week, the delivery date may be delayed.

◇Notes◇

For some products, we may specify a delivery period.

In this case, we apologize for any inconvenience, but please understand that we may not be able to accommodate your requested delivery date and time.

Please note that we will announce which products are eligible on the product pages.

◇Some concrete examples◇

-Products that will begin production once a certain number of orders have been received

- Products that can be pre-ordered in advance and shipped all at once after a certain date

If you are unable to receive the item and it is returned to our store, you will be responsible for the round-trip shipping fee and handling fee. Thank you for your understanding.

*When registering your address, please enter it correctly.

(If the postal code or address is incorrect, the package will be held up by the shipping company and you will be charged for delivery and return shipping.)

* Regarding the amount charged when the parcel is returned without receipt due to long-term absence, unknown address, refusal to receive, etc.

We will charge you "shipping fee + handling fee of 1500 yen." Thank you for your understanding.

Please check and receive the shipped item.

In accordance with the shipping company's regulations, the recipient will be required to pay the shipping fee. Please pay via the delivery driver.

We do not issue or enclose delivery notes, invoices, or receipts.

Please check the order email, or if you would like a receipt issued, please contact us in the comments section or by email.

Please note that this online shop does not ship to international addresses.

We do not accept returns or exchanges of products for reasons of customer convenience.

We take every precaution in the manufacturing and management of our products, but in the unlikely event that a defective product is found, we will exchange it for the same product or an equivalent product.

*Please note that if we are unable to provide an exchangeable product, we may offer a refund.

*We will only respond to inquiries about products purchased at the Iimono Uda Nara Shop.

Exchanges due to customer convenience are not permitted.

Please return the item and place a new order for the product you want from the page.

If there is a problem with the product, please send an email to our shop and we will take care of it.

The delivery address will be our warehouse, and we will contact you by email with the address.

The product will be shipped after arrival confirmation.

If any of the following apply to you, please check your settings again.

[If domain rejection settings are configured]

Please change your settings so that you can receive emails from "@farmersforest.co.jp".

Even if you enter an incorrect email address, your order will be completed and the product will be shipped. However, in that case, you will not be able to check the notification emails from our online shop (emails notifying you that your order has been completed or that your item has been shipped).

If you have forgotten your email address or would like to change it, please contact us here and we will confirm and change it for you. Please fill in the form below with the name and phone number of the person who is registered as a member and contact us.

①If you have forgotten your email address

Please contact us after entering any email address you think you may have registered in the "Email address" field, and stating in the "Inquiry details" field that you have forgotten your email address.

②If you wish to change your email address

Please contact us by entering your registered email address in the "Email address" field and your new email address in the "Inquiry details" field.

We are unable to inform you of the restocking schedule for products (sizes) that are out of stock (SOLD OUT) on our online shop as it varies by product and is undecided, but we will notify you by email when the product is restocked. If you would like to be notified by email when the product is restocked, an email address entry form will be displayed on the out of stock (SOLD OUT) product, so please proceed with the procedure from there.

We take great care when photographing our products to ensure that their colors appear as close to the real thing as possible, but please be aware that the colors may differ from the actual product depending on the environment in which you view the site (computer, mobile phone, tablet, etc.).

The sales price displayed on the screen includes consumption tax.

Sales prices are subject to change without notice. Please note that we cannot accept price changes for products ordered before the price reduction.

The price on the tag may differ from the purchase price.

We are unable to respond to inquiries regarding the details of the price reduction.

If you wish to cancel your membership, please contact us via the inquiry form. There will be no charge. Click here for the inquiry form.

Contact Us

2448-1 Hagiwara, Uda City, Nara Prefecture, 633-0253
Farmers Forest Co., Ltd. "Good things Uda Shop"

Email address: uda-ec@farmersforest.co.jp

Business hours: Weekdays 10:00~18:00

We are closed on Saturdays, Sundays, and holidays. We will not respond to emails on our closed days. (We will respond to emails in order from the next business day.)

We have established a "Personal Information Protection Policy" to ensure that our customers can shop and use our services with peace of mind, and we strive to protect our customers' privacy information.

We also use "SSL" as a security measure, encrypting your personal information and other data during communication.

For more information, please see "Personal Information Protection" here.

Yes, you can. Please purchase each item individually and enter the delivery time and address information for each item.

The product may have sold out before your order was confirmed.

Your order will be confirmed once you have placed the product in your shopping cart and completed all the necessary steps, such as selecting your delivery address and payment method.

Please note that if another customer completes their purchase during this process, the sales status may change and the item may become sold out.

It is possible to purchase multiple items at the same time.

You can return to each product page and continue shopping by clicking the "Continue Shopping" button in your cart.

Once your order has been successfully completed, an automated email will be sent and the order status column on your My Page will show "Order Accepted".

After we confirm your order, we will also send you an "order confirmation email", which you can also check.